Kill 'em with Kindness
What an interesting morning! On my way to work, I was about to take a right turn on a major street. While looking left, I guess I let my foot off the brake a little bit and rolled right into the car in front of me. Insta-accident! It actually wasn't that bad. She had a couple of scuffs on her bumper but I got out the car and asked her to pull into the business next to us so we were out of traffic. I think initially she was very upset. She told me she was going to report the accident so that she doesn't have to pay for the damage. I did the wrong thing and thought to myself , what a B***CH. What I didn't realize, the actions I was about to take would change the scenario immensely.
The accident was completely my fault. I wasn't paying attention. I offered to give her a copy of my insurance since I can just print out another copy and the information is on my insurance app (yes, there is an app for that). She explained herself and said, "I'm so sorry, I don't want to be a pain but my car is leased and I just don't want to pay for it in the long run. If your insurance covers it, that's all I want to be done." I realized, this lady is just struggling like the rest of us and I had no right to judge the content of her character.
So, I called my insurance company and filed a claim. After all was said and done, she asked me to talk to her insurance company not realizing that I've already spoken to mine. I was more than happy to help. She explained that there was no reason to get the police involved if everything was taken care of without them. What a relief! Then she thanked me for being so nice and helpful.
Just to think, being super kind and understanding can help diffuse a situation. Accident's happen. Finding the solution to the problem is really what needs to be done. I believe some dwell on what happened, get angry about it and leave the resolution until the end. You can't help the past, only the present.